Living in A Filter Bubble

Interesting talk by Trevor Hardy, CEO of The Future Laboratory, discusses the loss of serendipity in the customer experience and who controls who.

We really are living in a world of controlled, filtered choices presented to us through select sources, how is this effecting the consumer, and the retailer?

 

Read more in Peter Johnston’s article here:

https://nrf.com/news/the-serendipity-app

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